We want you to love your NexDrive order. If something isn't right, here's how we'll make it right.
30-day returns
You can return most items within 30 days of delivery for a refund. Items must be unused and in their original packaging. To start a return, contact us with your order number and we'll send you the return address and instructions. Please don't send items back without contacting us first, because returns go to a different address than the one on your package.
Return shipping is paid by the customer unless the item arrived damaged, defective or wrong.
Damaged, defective or wrong items
If your item arrives damaged, stops working within 30 days, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We'll send a free replacement or a full refund. In most cases you won't need to send the item back.
Lost or late orders
If your order hasn't arrived within 30 business days of purchase, contact us and we'll send a replacement or a full refund.
Items we can't accept back
- Opened or used cleaning gel, for hygiene reasons
- Items returned without contacting us first
- Items damaged through misuse
Refunds
Once your return is received and inspected, or your damage claim is approved, we'll refund you within 5 business days to your original payment method. Your bank may take a few extra days to show it.
Cancellations
You can cancel within 12 hours of placing your order for a full refund. After that, your order may already be on its way, and you can return it under the 30-day policy above.